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ORANGE PARK: Communication in Healthcare

Communication in Healthcare

Lack of communication creates situations where medical errors can occur. These errors have the potential to cause severe injury or unexpected patient death. Medical errors, especially those caused by a failure to communicate, are a pervasive problem in today’s health care organizations.  Of the 1,243 sentinel events reported to the Joint Commission in 2011, communication problems were identified in 60 percent. Given the importance of interpersonal communication as a means of information exchange, it is not surprising that communication failures are a large contributor to adverse clinical events and outcomes.  There must be clear communication with the patient and among all the entities involved in that patient's care.



here are a number of organizations whose mission is improving communication and improving patient safety:

 this noteworthy journal seeks to improve practical communication between caregivers and patients and between institutions and the public.    




  With a focus on promoting communication strategies that may encourage improved patient, community, and population health outcomes, the journal presents research, case studies, best practices, and emerging strategies, media, and theoretical or planning frameworks




  With a focus on promoting the health literacy of the individual, caregiver, provider, community, and those in the health policy, the journal presents research, progress in areas of technology and public health, ethics, politics and policy, and the application of health communication principles


Effective Patient-Physician Communication - ACOG Committee Opinion 587 (2014)
        Physicians’ ability to effectively and compassionately communicate information is key to a successful patient–physician relationship.

Patient Provider Communication  - series of videos, hosted by Sarah Blackstone, on the topic of patient provider communication.

HIGH STAKES: THE RISKS OF POOR PATIENT-PROVIDER COMMUNICATION - white paper from High Stream Engagement Institute

Barriers for the Doctor and Patient - Certain barriers, if not recognized or corrected, can hamper or destroy effective communication.

Quick Guide to Health Literacy - health literacy basics from Dept. HHS

The SHARE Approach—Overcoming Communication Barriers With Your Patients: - language, hearing, and visual barriers
How to Integrate Empathy into Daily Care - New England Journal of Medicine case study on implementing empathy forums

The Art of Non-verbal Communication in Healthcare - Often, our facial expressions, gestures, eye contact, posture and tone of voice “speak” the loudest to the patient.


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